Got Questions?

Support

Ordering prints is easy with one-click Buy!

Simply “select the folder and image” you wish to purchase, and then “click on the buy button” that is located directly under the image at the bottom of the webpage. A shopping cart widget will appear over your selected image offering you an array of print mediums, sizes and finishes. It’s that simple.

How can I keep up with your new work?

There is a “Newsletter” menu tab where you can sign up to receive newsletters and information about upcoming work. If you are not seeing it you can contact me and I will sign you up. You are always free to cancel at anytime. (If you place a print order with me you will automatically be signed up for my newsletter.)

How can I order a size or medium other than what is currently offered in your FotoMoto shopping cart?

Simply drop me an email, call me, or contact me using any of the tabs in the menu and I will be happy to help you in any way that I can.

I am also located in Vancouver, Canada. Can the work be printed locally to save shipping and duty costs associated with cross border orders?

Yes it can, I work with a few local printers where we can place the order. Please contact me.

FOTOMOTO Support

For further support through Fotomoto, please follow this link to their customer service. https://support.fotomoto.com/s/article/8552-faq-customer-service

Still have questions?

Not seeing the sizes or print mediums you would like to order? Please shoot me an email using my “contact” tab and I will always get back with you within the day.

Shipping & Returns

What is your shipping policy?

Every art-photograph print sold is custom hand-crafted and made to order. Please allow us 5-10 business days to print, package, and ship your order. Metal and Acrylic prints may require an additional 2-3 business days due to their preparation time. If you have any special requirements please contact us, as we will always try to accommodate you.

What is your Policy on Returns/Exchanges/Refund?

Selling Fine-Art, I do not offer returns, exchanges nor refunds. However, with that being said, if your print arrives damaged in any way, I will be happy to re-print your order and ship at no additional cost to you.

Privacy & Policy

Information Collected or Received

You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address). We receive and store any information you knowingly provide to us when you create an account, make a purchase, or fill any online forms on the Website.
When required, this information may include the following:
– Personal details such as name, country of residence, etc.
– Contact information such as email address, address, etc.
– Account details such as user name, unique user ID, password, etc.
Some of the information we collect is directly from you via the Website and Services. However, we may also collect Personal Information about you from other sources such as public databases, social media platforms, third-party data providers, and our joint marketing partners. Personal Information we collect from other sources may include demographic information, such as age and gender, device information, such as IP addresses, location, such as city and state, and online behavioural data, such as information about your use of social media websites, page view information and search results and links. You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.

Collection and use of personal information

In order to make the Website and Services available to you, or to meet a legal obligation, we need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:
– Create and manage user accounts
– Fulfill and manage orders
– Deliver products or services
– Send marketing and promotional communications
– Respond to inquiries and offer support
– Request user feedback
– Improve user experience
– Post customer testimonials
– Deliver targeted advertising
– Administer prize draws and competitions
– Enforce terms and conditions and policies
– Protect from abuse and malicious users
– Respond to legal requests and prevent harm
– Run and operate the Website and Services
Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of Personal Information is subject to California Consumer Privacy Act or European data protection law; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Use of Cookies

The Website and Services use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical purposes to operate the Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Click here to learn more about cookies and how they work.